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From Load Request to Proof of Delivery, Digitally
A web-based control centre and driver app that let Teralco run its delivery process digitally – from creating load requests to tracking deliveries on Google Maps.
Client Overview
Teralco operates in the logistics space and uses both its own drivers and subcontractors for deliveries.
We developed an app and web-based control centre that allows Teralco to operate its delivery process digitally, from creating load requests to tracking deliveries on Google Maps. Drivers can manage load requests, update delivery statuses and capture Proof of Delivery pictures.
Industry
Mobility
Project type
Logistics, Delivery Management & Mobile Operations
The Business Problem
Teralco needed to manage deliveries across its own drivers and subcontractors without relying on paper.
The full delivery process needed to be digital
The solution had to cover load request creation, pushing loads to drivers, communication, tracking, status updates and Proof of Delivery.
Two driver types had to use one process
The same workflow needed to support Teralco's own drivers and subcontractors.
Proof of Delivery had to come back to operations
Drivers needed to capture POD pictures on their phones and submit them automatically to the operations centre.
What Made This Complex
The challenge was not simply building a driver app. The web-based control centre and driver app had to work together across the full life of a delivery.
One process across two kinds of driver
Teralco's own drivers and subcontractors had to work within one delivery process.
A control centre and driver app that work together
Operations needed central control while drivers managed load requests, statuses and POD from the app.
Replacing paper
Proof of Delivery pictures had to be captured with the camera and submitted automatically to the operations centre.
Our Role
We developed the delivery management solution for Teralco, covering both the web-based control centre and the driver mobile app.
Built the control centre
Developed a web-based control centre for load request creation through to delivery tracking.
Built the driver app
Developed a mobile app for drivers to manage load requests and update delivery statuses.
Added coordination and tracking
Enabled load assignment, driver chat, Google Maps delivery tracking and camera-based POD capture.
The Solution We Delivered
The result is a delivery management solution that lets Teralco operate its delivery process from a central web-based control centre while drivers manage loads, statuses and POD images from a mobile app.
Web-Based Control Centre
Lets Teralco operate the delivery process digitally, from creating load requests to tracking deliveries on Google Maps.
Driver Mobile App
Lets drivers manage load requests, update delivery statuses and capture Proof of Delivery pictures with the camera.
Core Capabilities
• Load assignment and pushing loads to drivers.
• Driver chat.
• Delivery tracking on Google Maps.
• Paperless delivery management.
• Automatic POD submission to the operations centre.
A look at the app
Screens from the Teralco Logistics application as delivered.
Tech Stack Used
Control Centre
Web-based control centre for Teralco's delivery operations.
Driver App
Mobile app for drivers, using the device camera for Proof of Delivery capture.
Mapping
Google Maps, for delivery tracking.
Business Value Delivered
Central Operational Control
• Teralco operates its delivery process from a central web-based control centre.
• Load requests are created and managed from the control centre.
Better Driver Coordination
• Drivers manage load requests and update statuses from the app.
• Loads are pushed to drivers, and driver chat supports communication with the operations centre.
Less Paper, More Visibility
• Proof of Delivery pictures are captured on the phone and automatically sent back to the operations centre.
• The solution reduces paper handling.
• Visibility across active deliveries improves.
The takeaway
Teralco shows how mobile and web technology can digitise delivery operations across internal drivers and subcontractors.
The control centre and driver app work as two parts of one delivery process, from load request through to Proof of Delivery.
If your organisation still runs deliveries, dispatch or proof of delivery on paper, this is the kind of transformation we build: understood properly, engineered carefully, and delivered as a platform your teams will actually use.
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