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Making Estate Services Seamless for Tenants
A property management app and custom management system that let tenants log faults, book services and receive alerts, with tools for rental agencies and body corporates.
Client Overview
AJAR is a Johannesburg-based property management application designed for estates and complexes.
Its aim is to make it seamless for tenants to log maintenance faults, submit complaints, book services such as a tennis court, and receive notifications from visitors or alerts from security. The solution also includes a full custom management system for rental agencies and body corporates.
Industry
Property
Project type
Property Management & Estate Services Technology
The Business Problem
Estates and complexes needed a simpler way for tenants to interact with property management services while giving rental agencies and body corporates management functionality.
Tenant self-service needed to cover everyday requests
The solution needed to support maintenance faults, complaints and service bookings such as a tennis court.
Notifications needed to sit alongside requests
Users needed visitor notifications and security alerts.
Managers needed their own system
Rental agencies and body corporates needed management functionality behind the tenant experience.
What Made This Complex
The challenge was not simply building a fault-logging form. The solution had to serve tenants and property managers with different needs through one connected approach.
Two audiences, one solution
Tenants needed a simple app while rental agencies and body corporates needed a full custom management system.
Many kinds of request
Faults, complaints and service bookings had to be handled through one app.
Notifications that matter
Visitor notifications and security alerts extended the application beyond service requests.
Our Role
AJAR was delivered as a property management application together with a full custom management system for rental agencies and body corporates.
Built the tenant application
Delivered a property management app for estates and complexes, designed around tenant self-service.
Supported requests and bookings
Included maintenance fault and complaint logging and service booking.
Added notifications and management functionality
Included visitor notifications, security alerts and a custom management system for rental agencies and body corporates.
The Solution We Delivered
The result is a property management app and custom management system that give tenants a mobile way to access property management services and give rental agencies and body corporates a system to support estate and complex operations.
Tenant App
Lets tenants log maintenance faults and complaints, book services and receive notifications from visitors or alerts from security.
Custom Management System
A full custom management system for rental agencies and body corporates.
A look at the app
Screens from the AJAR application as delivered.
Business Value Delivered
Simpler Tenant Interaction
• Tenants have a mobile way to access property management services.
• Faults, complaints and bookings are handled through one app.
Alerts and Notifications
• Users can receive notifications from visitors.
• Users can receive alerts from security.
Management Support for Estates
• Rental agencies and body corporates get a custom management system to support estate and complex operations.
The takeaway
AJAR shows how property management processes in estates and complexes can be simplified through a mobile application and custom management system.
The tenant app brings faults, complaints, bookings and alerts together, while the management system supports rental agencies and body corporates.
If your organisation manages people, property or shared facilities and wants to simplify how requests reach you, this is the kind of solution we build: understood properly, engineered carefully, and delivered as a platform your teams and users will actually use.
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